A Bit Of Background
General Business Update
It's been an interesting start to life supplying the canal community.
Having started the business pretty much from scratch at the end of February 2019, we've come a long way and I've got most things working as I want them to be.
I purchased the remainder of Central Waterways Supplies stock and various other stock-related assets such as artwork. It is taking a while to get hold of some of the assets.
Stock availability continues to be an issue - especially for brass plaques, model boats and postcards. I'll be providing separate updates for these soon.
Communication
I realise that one thing I have to improve on is communicating with our customers - both about product information and about individual orders.
To help with the product information I've started this website and I'll be sending out an email on a weekly basis giving a precis of the latest blog and a link to it.
To help with communcating about orders, I'm going to change our processes so that it includes an order checklist.... which includes actions to communicate with customers. This should start coming into effect by September so please feel free to berate me if I don't communicate properly!
